Thank you for choosing KUNHIVE, the leading eCommerce services platform operated by Hangzhou Kunyi Technology Co., Ltd. and its subsidiaries ("KUNHIVE"). By accessing and using our website located at www.kunhive.com (referred to as the "Website" or the "Platform"), you agree to be bound by the following Terms of Use.
These Terms of Use, along with our Privacy Policy and Affiliate Terms, collectively constitute the agreement ("Agreement" or "Terms") between you ("User") and KUNHIVE regarding your use of our Website and Services. Please read these Terms carefully before using the Platform. If you disagree with any part of these Terms, please refrain from using our Website and Services.
KUNHIVE is your all-in-one eCommerce platform designed to streamline and automate your eCommerce business. By accessing or using our Website, you confirm that you have read and agree to these terms and conditions. The Terms may change over time, so please review them periodically. Please read these Terms and our Privacy Policy carefully before using our services. If you disagree with any part of the Terms, please refrain from using our services.
By accessing or using the Website, you confirm that you are legally eligible to enter into these Terms and are at least 16 years old. If you do not meet these requirements, you are not permitted to use the Website or its services.
KUNHIVE operates independently from any third-party websites or e-commerce platforms mentioned on our Website. Your use of KUNHIVE and its services is at your own risk.
By accepting these Terms, you authorize KUNHIVE to access and operate within your designated online e-commerce stores ("Shop Accounts"). This includes managing listings, prices, quantities, and other functions within these accounts. You can revoke KUNHIVE's access at any time.
You agree to assume liability for any actions taken on your Shop Accounts, whether by you or by KUNHIVE. You also acknowledge that KUNHIVE may operate on your Shop Accounts under specific modes, such as 'Out of Stock', allowing listings to remain active even with zero inventory.
You may integrate your Shop Accounts and User Account with third-party payment or financial solutions available through the Website. Your use of these integrated solutions is subject to these Terms and the terms of the third-party providers.
KUNHIVE utilizes multiple third-party APIs, and the data may not always be updated or accurate. By using KUNHIVE, you acknowledge and accept this risk.
Your use of KUNHIVE and its services is at your own risk, and KUNHIVE is not liable for any damages or losses incurred. This includes direct or indirect damages, loss of profits, or bodily injuries.
KUNHIVE provides a platform for managing dropshipping needs and connecting Shop Accounts with third-party product providers. Any engagements with third parties are solely your responsibility, and KUNHIVE is not liable for any resulting damages.
KUNHIVE is not responsible for any interruptions or unavailability of the Website, whether due to maintenance, technical issues, or other reasons.
To use the Website, you must register and pay fees as outlined on the Website.
Registration requires providing personal information for identification purposes. This may include your name, email, address, and other necessary details.
Minors under 16 years old must obtain parental or guardian approval to register. Parents or guardians are responsible for ensuring minors' adherence to these Terms.
You are solely responsible for any activity conducted through your User Account.
You have a limited, personal right to use the Website and your User Account as governed by these Terms. Unauthorized use constitutes a breach of these Terms.
KUNHIVE reserves the right to remove or modify content on the Website without notice.
You must not engage in any activities that violate these Terms or disrupt the operation of the Website.
Violation of these Terms may result in termination of your User Account.
To access the services offered on our website, you'll need to set up an Account through our platform. Any adjustments made to your User Account may temporarily or permanently affect our service availability.
The images and videos showcased on our website are for illustrative purposes only. Factors such as browser type and screen quality may affect the quality, size, and color accuracy, leading to variations between the actual products and their appearance on the site.
Products highlighted on the website are not sold by us but by third-party sellers. Purchasing these products is subject to our Terms of Service and the terms of the respective third-party sellers.
We do not claim ownership of any content you provide ("User Content"). By posting User Content, you confirm that you have the necessary rights to do so and that the content is accurate, lawful, and does not violate any third-party rights.
You grant us a license to use, modify, and display your User Content on our platform. As the website may be accessed by minors, you are responsible for ensuring any content from your User Account is appropriate.
Please refrain from posting any content that is illegal, harmful, misleading, or infringes upon third-party rights.
We do not prescreen third-party content, including User Content. We are not responsible for the content of linked third-party websites.
We do not endorse or guarantee the quality, accuracy, or completeness of third-party content. We are not liable for transactions resulting from advertisements on our website.
If you believe any content on our website infringes your rights, please contact us for investigation, but we are not obligated to remove it.
We may adjust product prices on our APP without prior notice. Typographical errors will be corrected promptly.
Product prices may change due to fluctuations in wholesale pricing set by our suppliers. We cannot control our suppliers' pricing strategies or additional charges.
Certain products may have a Minimum Advertised Price (MAP) agreement. Please adhere to the MAP when advertising these products.
You are solely responsible for any inaccuracies in your order details. It is your responsibility to ensure the accuracy of all information provided, including pricing and shipping details, before finalizing your order. Additionally, accurate shipping information, including full name, apartment/unit/floor information, postal code, and phone number, must be provided for end customers.
Orders generally cannot be modified or cancelled after submission. In certain cases, you may request changes or cancellations by contacting our customer support team immediately after placing your order using the online form. Cancellation requests must be submitted within 48 hours of placing the order. If approved, a cancellation fee may apply as outlined in our website FAQ. We are not liable for any losses or damages resulting from changes to your orders.
We do not process returns for orders shipped from China warehouses. For more information on our returns policy and procedure, please refer to the Help Center's Return, Refund, and Reship section on our website.
We only ship orders to residential addresses. Orders with P.O. Box, APO, or FPO addresses will not be processed. Each supplier may have additional shipping restrictions, and we reserve the right to cancel orders to unsupported shipping addresses.
Unless stated otherwise, all shipping and handling charges for products purchased from our platform are the responsibility of the user. Additionally, any costs incurred for refused or returned shipments not caused by the supplier, including import duties/customs charges, are also the user's responsibility.
For unusually large or heavy products, custom shipping fees may apply. We will not ship these products until you approve the custom shipping fees. Shipping weights provided by suppliers are for informational purposes only and may not accurately reflect shipping costs. The final shipping fees will be displayed in the shopping cart.
Under certain circumstances, we may offer re-shipping, as outlined in our Return, Refund and Reship policy.
We do not offer warranties for products sold on our platform. Please contact your dedicated sales manager directly for any warranty claims.
Information related to medical devices, health supplements, or similar products available on the platform, including details about health conditions and treatments, is provided for general informational purposes only. None of the information on the website is intended to replace medical advice, recommendations, or diagnoses provided by a licensed health professional. It is essential to consult with your doctor regarding any health issues or concerns you may have and seek medical approval before starting any new treatment, diet, or using any product that may affect your physical or mental health.
Statements or claims on the website regarding dietary supplements have not been evaluated by the Food and Drug Administration (FDA) or similar institutions in the selling destination. The company does not make any claims regarding the short or long-term health effects of any products sold through our website. Each individual is unique, and the effects of products and diets may vary.
You should not rely solely on the information provided on the website to make any health decisions. Your decision to purchase or consume any products sold through the website is entirely at your own risk.
It is your sole responsibility to ensure the legality of the products you intend to sell, under the laws and regulations of your jurisdiction. While we strive to prevent suppliers from offering products that infringe upon intellectual property rights or constitute counterfeit goods, you must conduct thorough research before selling any products to ensure they do not violate third-party intellectual property rights. The Company disclaims any liability for any illegal actions of suppliers on the platform.
If you plan to sell products on third-party online auctions or marketplace platforms, you must familiarize yourself with the terms and conditions of those platforms to ensure compliance. The Company does not control third-party platforms and will not be a party to any agreements between you and such platforms.
The Company develops proprietary techniques, trade secrets, and other confidential information ("Confidential Information"). As a Reseller, you may have access to such confidential information during this Agreement. You agree to keep all confidential information confidential and not disclose it to any third party without the express written consent of the Company. You will limit access to such confidential information on a need-to-know basis. This confidentiality obligation continues even after the termination of this Agreement.
The Company provides access to Supplier information, including trade names, brands, product specifications, pricing, and availability. You are prohibited from attempting to establish direct contact with Suppliers. If you have requests for additional products, pricing, or services from a Supplier, please contact us through the support form on our website, and we will communicate with the Supplier on your behalf.
You are strictly prohibited from using the platform for any illegal activity. You agree to use the platform in compliance with local laws and the laws of the countries where your customers are based.
Violation of this provision may result in suspension or termination of your platform account.
KUNHIVE currently offers a Free subscription plan for its users, with additional fees available on our website and quoted in USD. Please note that listed fees do not include applicable taxes and charges that may be incurred during platform use. You can access your billing information at any time by logging into your account and selecting the “Wallet” option. To update your payment details, visit this section. All payments are considered fully earned on the day your account is charged.
We currently process payments through:
We do not collect, store, or process any credit card details from our users. All payment information is securely collected and managed by our payment processors.
KUNHIVE reserves the right to modify plans, subscription fees, payment, cancellation, and refund policies at any time by amending these Terms of Service.
KUNHIVE reserves the right to modify, update, suspend, or discontinue any part of the services provided on the website, with or without notice, at its sole discretion. We may also remove content or restrict access as deemed necessary. You agree that KUNHIVE shall not be liable for any such modifications, suspensions, or discontinuations.
KUNHIVE may suspend or terminate your user account or access to the service without notice if we determine, at our sole discretion, that you have violated these terms of service. You agree that KUNHIVE shall not be liable for any such suspension, termination, or removal of content. You remain liable for any outstanding charges.
Your privacy is important to us. Any personal information collected during your use of the website is subject to our privacy policy, which you accept by using the website.
By using the website, you acknowledge that KUNHIVE owns all rights, titles, and interests, including intellectual property rights, related to the website and its services. This includes trademarks, logos, and content. You agree not to use any of our intellectual property without prior written permission.
Content owned by third parties, including advertisements and user-generated content, is subject to the respective third-party owners' rights. We encourage users to respect third-party intellectual property rights. We reserve the right to take action against users who infringe upon these rights.
To report copyright infringement, please contact our designated representative at support@kunhive.com. Your complaint should include specific information as outlined in our DMCA policy.
You agree to comply with all applicable laws and regulations while using our services. This includes laws related to consumer protection, intellectual property, and acceptable content. We reserve the right to report any illegal activity to the appropriate authorities.
You agree to indemnify and hold KUNHIVE harmless from any claims arising from your violation of these terms or any applicable laws. Our services are provided "as is," and we disclaim any warranties or representations regarding their quality or performance. We shall not be liable for any damages resulting from the use or inability to use our services.
These terms are governed by the laws of the State of Israel. Any disputes shall be resolved through arbitration under the Rules of Arbitration of the International Chamber of Commerce. The arbitration shall take place in Israel, and the proceedings shall be conducted in English.
By registering on the Website, you agree to receive advertising, promotional, and service-related communications from KUNHIVE. You can opt out of these communications at any time by emailing support@kunhive.com.
Neither the Company nor the User is liable for failing to fulfil obligations due to circumstances beyond their control, such as natural disasters, war, government actions, or labour disputes.
For inquiries about the Services, please contact us: