Website Privacy Policy

Privacy Policy

General

Welcome to KUNHIVE ("Hangzhou Kunyi Technology Co., Ltd."). We specialize in providing comprehensive eCommerce solutions tailored for eCommerce sellers, collectively called the "Services". When we mention the Services, it encompasses all offerings, tools, platforms, websites, or applications provided by KUNHIVE through various means, including mobile, desktop, or other devices, along with updates, upgrades, fixes, patches, APIs, or other software, collectively termed as the "Software".

In this Privacy Policy:

"KUNHIVE" refers to Hangzhou Kunyi Technology Co., Ltd. and its affiliates and subsidiaries, which collect, receive, store, use, share, and disclose information provided by users concerning the utilization of the Services or Software.

"Company," "We," "Us," or "Our" refer to KUNHIVE.

"You," "Your," or "User" refer to all Website Account Holders and Website Visitors.

Protecting Your Privacy

At KUNHIVE, safeguarding our clients' privacy is our top priority. We are dedicated to adhering to all relevant laws and regulations, ensuring complete transparency in our data collection, usage, and security practices.

Acceptance of this Privacy Policy

By accessing or using our Services or Software, you acknowledge and accept this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our Services.

Collection and Use of Personal Data

Personal Data You Provide Voluntarily

When you create an account on our platform, we collect essential information such as your full name, email address, and contact details to set up and manage your account. Additionally, we may gather other personal details, including your company name, store name, phone number, and payment and billing information, to enhance our services and customize your experience. We retain your personal information for the duration of your account's activity on our website and delete it two years after account termination.

Information Collected About Our Users' Customers

We collect personal information about our users' customers, such as shipping addresses and recipient names, along with non-personal details like order information and payment status, to process orders efficiently. This information is retained for up to three years from the order date.

Information Collected When You Contact Us

When you contact us via online forms or email, we collect your name, email address, and the content of your inquiry to respond to your requests. This information is retained for up to two years from the date of your last communication.

Collection of Payment Information

All payment information submitted through our website is encrypted and processed by our designated payment processor solely for order processing.

Collection of Personal Information from Affiliate Program

We collect and process personal information voluntarily provided by applicants to evaluate and enable their participation in our Affiliate Program. This information is retained for the duration of active membership and a maximum of two years after membership cessation.

Automatically Collected Information

When you use our platform, we automatically collect certain personal information, including browser type, IP address, device used, pages visited, and timestamp of visits. We collect this information to enhance our services, based on our legitimate interest.

Use of Cookies

We use cookies to enhance your user experience and provide personalized services. You can opt out of cookies by adjusting your browser settings.

Google Analytics

We utilize Google Analytics to analyze website usage, based on our legitimate interest in improving our services.

Facebook Pixel

We use Facebook Pixel to track user behaviour after clicking on our Facebook ads, helping with ad retargeting and performance analysis, based on our legitimate interests.

Sharing Your Data with Third Parties

We may share your personal information with third parties for service performance, legal compliance, order delivery, and operational purposes.

Processing and Transfer of Data to Third Countries

By accessing our website, you consent to the processing and transfer of your data as outlined in this Privacy Policy.

Your Rights

You have the right to access, rectify, be forgotten, object to processing, withdraw consent, opt out of the sale of personal information, and request deletion of your personal information. To exercise these rights, please contact us at support@kunhive.com.

Communication

By subscribing to our newsletter, you may receive marketing materials via email, based on your consent.

Complaints

If you believe our processing of your personal information infringes upon your privacy rights, you can file a complaint with the supervisory authority responsible for data protection in your country of residence.

Security of Your Personal Information

We implement reasonable measures to safeguard your personal information but cannot guarantee absolute security due to inherent risks in data transmission over the Internet.

Third-Party Websites

We do not endorse the privacy practices of third-party websites linked to our platform and advise reviewing their privacy policies before engaging with their services.

Children’s Privacy

Our website is not intended for individuals under the age of sixteen, and we do not knowingly collect personal information from such individuals.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy, and significant changes will be notified to you via email or posted on our website.

For inquiries or concerns regarding this Privacy Policy, please contact us at: support@kunhive.com.