Agreement refers, collectively, to all the terms, conditions, notices contained or referenced in this document (the “Terms of Service,”) and all other operating rules, policies, including Privacy Policy and Dispute Policy, and procedures that we may publish from time to time on the Website.

Content refers to content featured or displayed through the Website, including without limitation text, data, articles, images, photographs, graphics, software, applications, designs, features, and other materials that are available on the Website or otherwise available through the Service.

Orders refer to the orders that you synchronize from your store or create manually.

Products refers to all products offered by KUNHIVE or other Providers on our Website. Including, but not limited to clothing, accessories, home decor, kitchenware, footwear and stationary.

Us and We refers to KUNHIVE. Inc., as well as our directors, subsidiaries, contractors, licensors, officers, agents, and employees.

User, You, Your refers to the individual person, company, or organization that has visited or is using the Website or Service; that accesses or uses any part of the account; or that directs the use of the account in the performance of its functions.

Website refers to KUNHIVE website, and all content, services and products provided by KUNHIVE through the Website.

1. You agree to comply with all applicable laws and regulations, agreements and policies when using the Website and services to access KUNHIVE or use KUNHIVE Services.

2. You have carefully read and agree to KUNHIVE's Privacy Policy, which governs the protection and usage of your personal information collected and stored by KUNHIVE. You agree to accept all terms of the Privacy Policy and agree that KUNHIVE can access, use, disclose and share your personal information in accordance with the Privacy Policy.

3. All contents, materials and information you obtain from KUNHIVE website shall be used only for the purposes permitted by KUNHIVE website. Or we are not responsible for result of illegal purpose.

4. You are allowed to access the content, products or services provided by third-party websites through API, hyperlinks (text links, banners, channels or other forms), or other means. Please read the terms or privacy policies of such sites before using them. KUNHIVE neither has control over third-party websites nor monitors the websites. KUNHIVE takes no responsibility for any content, products, or services provided on such websites.

5. You shall not take any actions that may damage the integrity of computer systems or networks of KUNHIVE, or access to such computer systems or networks without authorization.

1. You shall not create an account or access the Service if You are under the age of 18

2. You shall not create an account using a false identity or information, or on behalf of someone other than yourself or your entity, which has provided you authorization to create the account on behalf of it.

3. You shall not have an account or use the Service if You have been previously removed by the Company;

4. We may reject your registration or cancel an existing registration for any reason at our sole discretion.

5. We will use the email address you provide as the primary method of communication.

6. Any harassment or insult towards KUNHIVE employees may result in immediate account termination.

You are solely responsible for keeping your account credentials secure and you may not disclose your credentials to any third party. You must immediately notify KUNHIVE if you have any reason to suspect that your credentials have been compromised, lost or stolen or in the case of any actual or suspected unauthorized use of your KUNHIVE Account.

You are solely responsible for any and all activities performed through your KUNHIVE account. KUNHIVE will not be liable for any loss that You may incur as a result of someone else using Your user name or password, either with or without Your knowledge. To the extent allowable by law, you shall be liable for any expenses and reasonable attorney’s fees for your failure to safeguard user and password information and/or promptly notify the Company about unauthorized use of your account or breach of your account information or password.

1. Product service

KUNHIVE mall has various types of products with corresponding information including product attributes, descriptions, prices, etc. KUNHIVE reserves the right to change the product information on KUNHIVE at any time, such as changes in product description, attributes, price and other information. The product information is subject to the real-time information displayed on KUNHIVE Website. Please read carefully before placing an order.

2. Sourcing Service

You may submit a product Sourcing Request to KUNHIVE by providing relevant pictures, product links, text descriptions, etc. KUNHIVE will find a specific product for you within a certain period of time (usually 2 working days). You acknowledge and agree that, due to the inaccuracy or incompleteness of the product information provided by you, the sourcing result by KUNHIVE may differ from your specific requirements. The specific product information and condition shall be subject to the product you ordered.

3. Order Processing service

Order synchronization: order information from your authorized store will be synchronized to KUNHIVE.

4. Store Management Services:

KUNHIVE offers store transfer service, multiple store management to meet the diversified needs of users, and you can manage multiple stores integrally on KUNHIVE platform.

One-click Listing: you can list KUNHIVE products to your authorized stores. You are obliged to timely update the product information in the store since the product information of KUNHIVE platform may change at any time according to the actual situation. Meanwhile, KUNHIVE takes no responsibility for the resulting dispute.

Product Connection: you can connect your products in the store with KUNHIVE products. Then, you are obliged to timely update the product information in the store since the product information of KUNHIVE platform will change according to the actual situation at any time. Meanwhile, KUNHIVE takes no responsibility for the resulting dispute.

5.Order Fulfillment service

You can ship products to KUNHIVE and KUNHIVE will handle and ship your products.

6. Shipping Service

KUNHIVE ships products for users with tracking information. Please refer to the following Shipping Service for details.

KUNHIVE is committed to respecting user privacy and protecting the security of your personal information. KUNHIVE takes reasonable measures to protect your personal information and privacy. We promise that KUNHIVE only collects or uses your personal information when necessary for providing KUNHIVE Services, and such information will not be used for purposes other than providing services.

Security Protection: A range of technologies and procedures are applied with strong security features to establish a sophisticated system and prevent unauthorized access, use, or disclosure of your personal information.

Usage and Disclosure of Information: KUNHIVE reserves the right to obtain, use, store, and share your personal information upon explicit consent, and is subject to applicable laws and regulations. Your personal information or confidential content in our server will not be disclosed or altered without your authorization. You hereby agree and assure that KUNHIVE has the right to collect and use your information according to our Privacy Policy.

You agree that KUNHIVE has the right to collect the information of your usage and behavior through cookies and other technologies, and we are free to use the pure desensitized commercial data that is no longer related to your personal information. If you prefer, of course, you can choose to delete cookies, but you will need to change user Settings each time you visit our site.

In addition to complying with the Personal Information Protection and Privacy Policy specifically outlined in this Agreement, please carefully and fully read the promptly released Privacy Policy specifically written for the platform to protect your personal information.

1. Photos of the damaged items to display the damage;

2. A video if photos are unable to prove the damage;

3. Screenshots of the dispute via email, including the subject, date, and content of the email.

1. Interruption of data transmission due to failure of communication terminal or telecommunications facility caused by force majeure.

2. System failures and malfunctions caused by force majeure events, including but not limited to typhoons, earthquakes, tsunamis, floods, power outages, fires, storms, wars, political unrest, labor strikes, labor or material shortages, riots, riots, civil strife, terrorist attack, explosion, natural disaster, government action, court orders of domestic and foreign courts.

3. A domestic or international epidemic, including but not limited to suspension or delay of service, or system failure caused by any third party, or any suspension or interruption of transportation or business operations.

4. Delay or interruption of the platform or service due to computer viruses, Trojan horses, other malicious programs, hacker attacks, technical adjustments or failures of telecommunications departments and network operating companies, system maintenance and other unexpected reasons.

1. You agree to indemnify and hold KUNHIVE and, its parent, subsidiaries, affiliates, partners, and Providers, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service, or your violation of any law or the rights of a third party.

2. Warranty Disclaimer. KUNHIVE controls and operates the Service from various locations and makes no representation that the Service is appropriate or available for use in all locations. Services may not be available in Your location or may vary across locations. THE SERVICE AND CONTENT ARE PROVIDED “AS IS”, “AS AVAILABLE” AND IS PROVIDED WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, SAVE TO THE EXTENT REQUIRED BY LAW. KUNHIVE, AND ITS DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUPPLIERS, PARTNERS AND PROVIDERS DO NOT WARRANT THAT: (A) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK. SOME STATES / COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.